Found a Wasp Nest in Your Loft in Luddesdown? Here's What to Do
A good phone call saves time on the day. Here is what to mention, what to leave out and what questions to ask when you ring about a nest in the loft.
Start with what you have noticed
You do not need to be an expert. A simple description is the best way to start: you have heard a hum above the bedroom, wasps are appearing in the landing, or you have seen a stream of insects at the roof edge. It helps to give a rough date for when you first noticed, even if you are not sure.
Be honest about uncertainty. If you are not certain that it is wasps, say so. The technician can often tell from your description, and if it sounds like something else we will tell you. We treat wasps only.
It is perfectly reasonable to ring in the evening if that is when you have time. The online form is open all hours, and you can describe the problem there in your own words. Mention if you would prefer a call back at a particular time of day, and we will do what we can to fit in with you.
Details that help the technician
Some information makes a difference, and takes only a minute to give.
- Your address and a good phone number.
- Which rooms have wasps, and which side of the house the gap is on.
- Whether the loft hatch is accessible, and if there is a ladder.
- Whether anyone at home is allergic to wasp stings.
- Whether pets or small children will be in the house.
- Any previous attempts to deal with it, such as sprays or blocking a gap.
Do not worry if you cannot answer everything. We would rather hear from you early than wait until you have all the answers.
Be as specific as you can about the location of the wasps in the house. Saying 'the back bedroom, near the light, from about the middle of the day' is far more useful than 'somewhere upstairs'. A technician with that sort of detail goes straight to the likeliest spot.
Questions worth asking
Booking is a two-way conversation, and it is fine to ask anything you like. Many people want to know about price, timing and what happens on the day.
On price, the answer is simple. Treatment is a fixed £120 for each nest, with £60 for an additional nest on the same property. There is no call-out charge. We do not charge more for the time of day or the location.
On timing, we are open seven days a week and offer same-day service where possible, plus evening and weekend appointments. On the day itself, the technician is fully insured and qualified, and one visit is guaranteed. It is also fair to ask if the empty nest could be removed.
Many people also ask what to do if the situation changes before the visit. The answer is to phone us again. If more wasps start entering the house, or someone is stung, tell us at once so we can reconsider the order of the day's appointments. Having a written note of your booking helps, so keep the confirmation handy.
What not to promise or do
While you wait, there are a few things to avoid. Do not tell us that you will deal with it yourself first, and do not spray the hatch or block gaps in an attempt to help. Do not go into the loft to find out more. All of that can make a nest more agitated and complicate the visit.
If you have already done something, say so. Nobody will judge you, and the technician needs to know.
If you are phoning from abroad or from work on behalf of a relative who is elderly or unwell, say so. Access may need to be arranged with care, and the technician may wish to speak to the person at home before arriving.
It can also help to write down the answers to the likely questions before you pick up the phone: your address, a contact number, where the wasps are and when you are free. A short list on the back of an envelope keeps the call brief and calm, even if wasps are bothering you as you talk.
If you prefer to write rather than speak, the form on the contact page is just as good. Describe the problem in your own words and we will come back to you. Either route reaches the same people, and you can use whichever suits you better.
Whichever you choose, do not hold off for a perfect description. A rough account is enough to start with, and the technician fills in the gaps on the day.
Booking routes
You can phone 01622 410 019 during the day. If you prefer, use the online booking form on the contact page, which can also be used for emergency requests out of normal hours. Tell us whether the property is a home or a commercial building. We look after both, and the technician covers Luddesdown and the surrounding villages.
If you are booking for someone else, such as a relative or a tenant, give us their contact details and agree access beforehand. A neighbour with a key can be a big help.
If you have questions about what happens after treatment, such as when it is safe to go back into the loft or how to deal with dead wasps, raise them on the call. The technician will answer on the day, but it helps to know what is coming.
After the call
Once the visit is booked, keep the hatch shut, keep the household away from the landing and wait. If conditions change, for example wasps start coming into a child's room, contact us again. Having booked, you can usually relax a little: the plan is in place.
Make a note of the appointment, and keep the area beneath the hatch clear on the day. After treatment, the technician will tell you what to do about dead wasps and when the loft is safe to use.
Wasps on your property in Luddesdown?
Fixed price £120 per nest, no call-out charge, same-day service available.